Effective date: July 13, 2026
We know event plans can change. This policy explains how cancellations, rescheduling, and refunds work for Avacado Photo Co. bookings. Your signed rental agreement is the controlling document for your specific event; if anything here differs from your agreement, the agreement applies.
Reserving Your Date
A 50% retainer of your package total reserves your event date. The retainer is non-refundable and is applied toward your balance. The remaining balance is due 14 days before your event.
How to Cancel or Reschedule
Submit cancellation or rescheduling requests in writing through our contact page (or by replying to your booking confirmation email). Please include your name, event date, and booking details. Requests are effective on the date we receive them.
Rescheduling
Plans shift — we get it. You get one free date change when you give us 14 or more days’ notice, subject to availability and valid for 12 months from your original date. Changes requested with less than 14 days’ notice carry a $150 rebooking fee to cover staffing and logistics re-planning. If your new date falls in a higher-rate season or requires different services, the price difference applies.
Cancellations and Refunds
Refund eligibility depends on how much notice you give before your event date:
| Notice before event | Refund |
|---|---|
| 30+ days | Full refund of everything paid, except the non-refundable retainer |
| 14–29 days | 50% refund of amounts paid beyond the retainer |
| Under 14 days | No refund (committed staffing and equipment costs are already incurred) |
Where a refund is due, we return it to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank.
If We Cancel
In the rare event we must cancel and cannot offer a suitable replacement (equipment, staff, or otherwise), you receive a full refund of everything paid — including the retainer — no questions asked. If you’ll have us back for a future date, we’ll also take 10% off that booking.
Weather and Venue Issues
For outdoor events, our booth requires shelter and power as described in our FAQs. If weather or venue conditions prevent operation and no covered alternative is available on site, we will first work with you to reschedule at no charge. If you choose to cancel outright instead, the cancellation schedule above applies.
Questions
Not sure where your situation fits? Contact us through our contact page — we handle every request personally and fairly.
